For 2025, we’ll be contacting ASO clients and asking them to encourage their employees to choose paperless communication. This initiative is part of our effort to become a digital-first company. We’ll ask ASO clients to obtain member email addresses and consent during enrollment to receive paperless communications for plan documents like:
- Member ID cards.
- Explanations of benefits (EOBs).
- Benefit updates and legal information.
Digital delivery reduces the risk of losing or delaying important documents so members can begin using their benefits immediately upon their effective date. Members can get ID cards up to 14 days sooner.
Sensitive documents are delivered to members' online accounts through our secure member portal, ensuring their privacy and compliance with data privacy laws. Shifting to paperless significantly reduces costs tied to traditional communication methods such as printing and mailing and allows us to offer lower fees for paperless clients. Reducing dependence on paper is also part of our commitment to sustainability.
We’ve found that members prefer email communications over mailed communications 82% of the time, regardless of the topic.*
Members can always:
- Request a physical ID card without changing their overall preference on anthem.com.
- Switch back to mailed communications through their profile on anthem.com or the SydneySM Health app.
- Request printed materials or switch back to mailed communications.
For more information, contact your Anthem sales representative.
* 2022 Anthem Commercial Member Communications Preference Report: National Accounts and Large Group, February 17, 2023.