In the event you have clients located in HI, we want you to know that we are making temporary changes to health plan benefits to provide relief for members who live in Hawaii and who are impacted by the state’s wildfire emergency. The changes are in effect between August 10, 2023, and September 8, 2023.
The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.
For member assistance during this emergency, please call us at 833-285-4030.
We are available Monday through Friday, 8:30 a.m. to 5 p.m. PT. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. The time period for updated support and care may change based on the conditions. Please check back to the blog link for updates.
You can read the details we shared with HI members in the Better Care Blog story.