Jul 13, 2023
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Sydney Live Chat saves time for employees
We are going to send information about the SydneySM Health Live Chat feature to your clients soon. In an upcoming EmployerAccess article, we’ll tell them how it can save time for their employees with convenient access to health plan information.
They can connect to their health plan resources immediately through click to chat, click to call, or click to schedule a callback.
It’s interactive, predictive, and responsive. Our internal data showed that 93% of individuals resolved their issues when using Live Chat. 93% said it was easy to use and 94% are highly satisfied when using it.
When they enter a question, users can instantly:
- Find in-network doctors and make appointments.
- See benefits and claims information.
- Compare costs before making an appointment.
- Find deductibles, copays, cost shares, and spending account balances.
- Interact with a Virtual Assistant.
- Connect with third-party programs and advocates like care coordinators.
- Access behavioral health resources and support.
When employees can quickly and seamlessly get answers to questions, it’s easier for them to focus on their health and stay as productive as possible.
Visit promotesydneyhealth.com for more information.
Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023