Mar 07, 2024
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UPDATE: ZipDrug sunsetting moved to July 1, 2024
We communicated previously that CarelonRx will sunset ZipDrug for all Commercial and Medicare members starting May 1, 2024, upon renewal. We have moved the effective date of this change to July 1, 2024, upon renewal.
ZipDrug is a concierge services program that connects members on multiple maintenance drugs to local retail pharmacies offering home delivery and services for managing medications. Members should now use our enhanced engagement experience through CarelonRx Pharmacy that includes home delivery, 24/7 access to a pharmacist to address any prescription needs, and enhanced tracking on anthem.com and the Sydney HealthSM mobile app.
ZipDrug Sunset Schedule:
- Beginning July 1, 2024, upon renewal: All ASO clients with custom benefit plans
- Beginning January 1, 2025, upon renewal: All other clients
Current members utilizing ZipDrug will not experience any changes until their next benefit renewal. Retail pharmacies participating in the ZipDrug concierge program will remain in-network, and members may continue to fill their prescriptions from their existing pharmacy. Qualifying members can continue to enroll in the ZipDrug program until it is sunset.
If you have questions regarding this change for your clients, please contact your Anthem or pharmacy representative.
Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan.