Dec 11, 2023
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ZipDrug sunsetting for Commercial and Medicare plans starting May 1, 2024
CarelonRx will sunset ZipDrug for all Commercial and Medicare members starting May 1, 2024, upon renewal. ZipDrug is a concierge services program that connects members on multiple maintenance drugs, including local delivery through a retail pharmacy. With the launch of CarelonRx Pharmacy, our new home delivery pharmacy launching 1/1/24, members will be provided with an enhanced engagement experience, including 24/7 access to a pharmacist to address any prescription needs, and enhanced tracking on anthem.com or the Sydney mobile app.
Effective May 1, 2024, ZipDrug will no longer be sold as a buy-up or included as a benefit within the Advantage or Performance networks for commercial clients. CarelonRx will not be accepting new ZipDrug enrollments even if members have the benefit through their employer.
ZipDrug will sunset as follows:
- The ZipDrug benefit within the Advantage and Performance networks will be sunset on May 1, 2024. Clients will be notified of this change 120 days before this date to meet mandated notification rules.
- ZipDrug buy-up clients will sunset upon renewal starting May 1, 2024.
Current members using ZipDrug will not experience any changes. Retail pharmacies participating in the ZipDrug concierge program will remain in-network, and members may continue to fill their prescriptions from their existing pharmacy.
If you have questions regarding this change for your clients, please contact your Anthem or CarelonRx representative.