We’re sharing this updated information in case you have clients in the impacted areas.
We’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members who are impacted by Hurricane Helene.
The changes have been extended to:
- Between September 25 and May 1, 2025, for residents of the entire state of South Carolina.
- Between September 24 and May 1, 2025, for residents of the entire state of Georgia.
- Between September 23 and May 1, 2025, for residents of the following counties in Florida:
- Alachua, Baker, Bay, Bradford, Brevard, Calhoun, Charlotte, Citrus, Clay, Collier, Columbia, DeSoto, Dixie, Duval, Escambia, Flagler, Franklin, Gadsden, Gilchrist, Glades, Gulf, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Holmes, Jackson, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Monroe, Nassau, Okaloosa, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Putnam, Santa Rosa, Sarasota, Seminole, St. Johns, Sumter, Suwannee, Taylor, Union, Volusia, Wakulla, Walton, and Washington
The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.
We want to help make sure your clients and their members have access to the healthcare they need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. For assistance during this emergency, members can call us using the Member Services number on their health plan ID card Monday through Friday, 8 a.m. to 8 p.m. ET.
You can read the details we shared with Georgia members in this Better Care Blog story (upstate / downstate).