Helping clients get quick answers can reduce service calls and improve their experience with their health plan. Recent enhancements to the Sydney® Health Virtual Assistant are designed to do just that.
What’s new for your clients
Clients with Small Group and Individual and Family plans will now see the Virtual Assistant more prominently on the homepage in the Sydney® Health app. This makes it easier to find and use from the start—without changing the features they already rely on.
- The Virtual Assistant is always accessible from the lower right corner across all Sydney pages. A single chat entry point brings together chatbot and Virtual Assistant capabilities, with connection to a live agent if needed.
- Clients can navigate the app while chatting, without losing their place.
- A tabbed chat experience makes it easy to switch between self-service and a live agent.
Why this matters for you
These updates help your clients:
- Find answers, understand benefits, and access care —24/7.
- Resolve questions in one place without repeating steps.
- Stay engaged with their health plan.
You can spend less time responding to routine questions and offer smoother support across your book of business.
For more information, reach out to your Anthem representative.
Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan.