Paperless Auto-Convert is an always-on campaign notifying members they will be converted to paperless notifications, within 30 days, for ID Cards, EOBs and Benefit Updates and Legal Information, unless they opt-out of conversion. For Individual members, it also includes billing statements.
Effective June 2025, we are making fundamental campaign enhancements to the commercial Paperless Auto-Convert Campaign to:
- Increase the eligible audience.
- Improve the member experience.
- Expand adoption of paperless communications, including ID cards.
These changes will drive an increase in digital adoption and engagement as well as member satisfaction.
Going paperless means members will receive instant notifications and have secure access to benefit updates and documents, as soon as they’re available.