We’re sharing this information in case you have clients in the impacted areas.
We made temporary changes to health plan benefits to provide relief and ensure healthcare access for members who were impacted by the severe storms in Kentucky.
The changes are in effect between April 2, 2025, and May 1, 2025. The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.
We want to help make sure your clients and their members have access to the healthcare they need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. For assistance, members can call the Member Services number on their member ID card, Monday through Friday, 8 a.m. to 6 p.m. ET.
You can read the details we shared with Kentucky members in this Better Care Blog story.