Understanding a health plan can sometimes feel complex for members — especially when navigating coverage, costs, and care options. The good news is that support is always within reach.
The Virtual Assistant in the Sydney® Health app makes it easier for members to get clear, personalized answers about their benefits — right when they need them.
Make benefits easier to use
Within the app, members can ask Virtual Assistant questions and get real-time answers based on their plan details. They can:
- Check what their benefits cover.
- Understand their share of the cost.
- Find doctors in their plan’s network.
- Review claims and plan progress.
This helps reduce confusion and avoid unnecessary additional charges.
Support better decisions
When members have clear information, they can make more confident care decisions. For example, they can compare costs, check deductible progress, and find care in their plan’s network before getting services.
Add value for your clients
The Virtual Assistant helps your clients’ members improve their health plan experience — without adding administrative work. It can support better engagement, satisfaction, and more informed care decisions.
If you’d like to learn more, please contact your Anthem representative.