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Jun 09, 2022
Your clients can receive phone assistance and translations of their Summary of Benefits and Coverage (SBC) if they need help understanding their plan benefits in their native language. The SBC is a 12-page policy review covering all benefits and features of our plans.
You or your client can call Language Access Services at 888-254-2721 for assistance by phone. This information and phone number are also printed on page 8 of every SBC.
All Standard Plan SBCs are automatically available in English and Spanish on our SBC Document Posting Site. If you would like to request an SBC in another language, please contact your Broker Services Representative, or have your client call the customer service number on the back of their Member ID Card.
The Medicaid Renewal Broker Resource page on Broker Hub reflects a brand-new design that makes it easier for you to find the resources you need, right now, as you continue to help disenrolled individuals stay covered. Because Medicaid disenrollments have been underway for over a year, we’ve shif...
Some Large Group medical clients with embedded vision coverage are unable to find Blue View Vision providers using the Find Care search tool on anthem.com and in the Sydney℠ Health mobile app. For them, the system is only displaying medical plan providers. Affected members can use the Guest Sear...