What this means for new Auto-pay setups
Starting August 17, 2026, when an Anthem Individual member sets up Auto-pay, the draft date option will no longer be available. Automatic payments will be withdrawn on the first of each month. The new member will still pay their first month premium as they do today, and the next payment will automatically be withdrawn on the first of the following month and so on.
At this time there are no changes to members already enrolled in Auto-pay. We’ll tell you when those changes happen, as well as any actions you need to take.
Need help?
If your client would like to update their bank account, debit card, or credit card information or prefer to make payments another way they can visit Anthem.com, use the Sydney mobile app, or if you have questions call Broker Support at (833) 864-0133.