We’re sharing this information in case you have clients in the impacted areas.
We made temporary changes to health plan benefits to provide relief and ensure healthcare access for members who were impacted by Tropical Depression Chantal in North Carolina.
The changes are in effect July 16 through August 15, 2025, for the following North Carolina counties:
Alamance, Caswell, Chatham, Durham, Davidson, Forsyth, Guilford, Lee, Moore, Orange, Person, Randolph and Wake.
The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.
We want to help make sure your clients and their members have access to the healthcare they need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. For assistance, members can call the Member Services number on the back of their ID card, Monday through Friday, 8 a.m. to 8 p.m. ET.
You can read the details we shared with North Carolina members in this Better Care Blog story.