As your clients prepare for upcoming renewals, here’s an important update you can share about member ID cards. For renewing groups receiving new ID cards, Anthem will issue digital or physical cards based on the communication preferences reflected in each member’s anthem.com profile.
What members can expect
All members have access to a digital ID card in the Sydney® Health app, regardless of their communication preference. But only members who have indicated that they prefer a physical card will also receive an ID card in the mail. Members who want to receive an ID card in the mail should make sure their communication preference is set to receive a physical card when they renew their plan.
Members can change their communication preferences or request a physical card anytime using the Sydney app. They can also use the app to email, fax, or print their ID card.
Help your clients prepare for renewal
As you discuss upcoming renewals with your clients, share this information to help them understand what to expect if their employees will receive new ID cards. Encourage them to also share it with their employees so they know to review their preferences.
If you have questions about member ID cards or upcoming renewals, contact your Anthem representative.