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Jan 17, 2023
We protect member privacy at every level and with every contact. To respond to inquiries about member issues, we must verify both the identity and the authority of all persons and entities before disclosing non-public personally identifiable information (PII) or protected health information (PHI).
We will ask you for the member name, healthcare ID or Social Security number, and date of birth before disclosing any personally identifiable information or protected health information.
When you contact us on a member’s behalf, we first determine your relationship to the member, and then request the following three pieces of information about the member:
Being prepared to provide these three items will help us protect member privacy and will help you get what you need faster.
If you have any questions, please contact your service representative.
SpecialtyRx Savings Navigator will be available this June for new or renewing ASO Large Groups and National accounts with 500 or more subscribers. It’s provided by our pharmacy benefit manager, CarelonRx. SpecialtyRx Savings Navigator offers comprehensive specialty drug cost management that helps...
We will continue our Large and Small Group marketing campaign for employers still with Humana. It will continue through April and, tentatively, through September. If one of your clients responds, we will connect with you to keep you involved. Our messaging will showcase Anthem’s value story and ...